Job Title - Broker Trainee
Description - The Opportunity:
The Broker Trainee operates as a team member to support clients and customer service reps. The candidate would be providing excellent customer service to customers via email and on the phone in matters dealing with account related questions and trading. Strong Customer Service, Relationship Building and Communication are essential in this role. The ideal candidate will have 1-2 years' experience with proven experience in a Customer Service or Financial Brokerage Services industry. The position performs the following functions.
The Work Itself
The Broker Trainee operates as a team member to support clients and customer service reps. The candidate would be providing excellent customer service to customers via email and on the phone in matters dealing with account related questions and trading. Strong Customer Service, Relationship Building and Communication are essential in this role. The ideal candidate will have 1-2 years' experience with proven experience in a Customer Service or Financial Brokerage Services industry. The position performs the following functions.
The Work Itself
- Directly responsible for placing trades for customers over the telephone using desktop trading products.
- Provide assistance to online customers by answering phone calls and responding to emails and Live Chats.
- Resolving complex customer trading issues.
- Work with margin accounts and review buying power as well as maintenance levels.
- Assist customers with complex Option trades, and other advanced orders.
- Troubleshoot basic technical problems for website and mobile platforms.
- Process information associated with clients account, research more complex issues to correct/minimize problems.
- Provide excellent customer service in a professional manner.
- Understand, comply, maintain, and reinforce regulatory and firm policies and procedures/guidelines.
- Proven expertise and in Microsoft Desktop Operations systems (Windows 7, WindowsXP, Apple Mac OS X).
- 1+ years of prior customer service, call center, operations or financial services related experience preferred.
- Bachelor's degree or equivalent business experience preferred.
- Client Series 7 - 63 is not required initially; however, willingness to obtain within 3-4 months is required.
- Ability to communicate effectively over the telephone/email and establish credibility and trust with a variety of clients.
- Solid understanding and exposure to financial service/trading industry.
- Experience with Microsoft Office Suite (Word, Excel, Outlook, Power Point) and Internet Skills.
- Ability to work independently and with a team to handle all issues while working under strict time constraints and in a fast-paced high-pressure environment.
- Detail and results oriented and able to prioritize tasks in a multi-task environment.
- Experience in leveraging organizational skills to support client needs, focusing on execution, accuracy, and efficiency.
- Experience processing client service requests a full-service retail brokerage environment.
- Strong communicator who can effectively process constructive feedback.
- Excellent oral and written communication and strong desire to provide an exceptional customer experience.
- Able to exercise independent thought and judgment and adapt to new tasks with little notice.
- Must be confident and credible over the phone and in person.
- Solid interpersonal skills are required.