Job Title - IT - Application Support - Contractor
Description - Screening questions:
NA
Summary:
Troubleshoot highly technical problems, which may require assessing source code to analyze and resolve problems. This requires advanced troubleshooting skills and must be able to adapt and create non-standard approaches to problem solving.
Job Responsibilities:
• Organize and lead multi-functional teams during customer service disruptions, configuration management, new feature deployment and new product implementations
• Perform code upgrades without supervision.
• Be responsible for, and master multiple subject matter areas of responsibilities.
• Identify and document best practices within their subject matter areas of expertise.
• Provide continuous process improvement suggestions.
• Maintain and document Standard Operating Procedures.
Skills:
• Complex troubleshooting in a mission critical production environment.
• IT Customer Service/Problem Management Resolution experience.
Education/Experience:
• Bachelor's degree in a technical field such as computer science, computer engineering or related field required or equivalent work experience.
• 3-5 years experience required.
Market A: AK, CA, CT, DC, MA, NJ, NY,
Market B: CO, HI, IL, MD, MI, MN, NH, RI, TX, WA,
Market C: AL, AZ, DE, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, NC, NE, NM, NV, OH, OK, OR, PA, SC, TN, UT, VA, VT, WI
Market D: AR, MS, MT, ND, SD, WV, WY
NA
Summary:
Troubleshoot highly technical problems, which may require assessing source code to analyze and resolve problems. This requires advanced troubleshooting skills and must be able to adapt and create non-standard approaches to problem solving.
Job Responsibilities:
• Organize and lead multi-functional teams during customer service disruptions, configuration management, new feature deployment and new product implementations
• Perform code upgrades without supervision.
• Be responsible for, and master multiple subject matter areas of responsibilities.
• Identify and document best practices within their subject matter areas of expertise.
• Provide continuous process improvement suggestions.
• Maintain and document Standard Operating Procedures.
Skills:
• Complex troubleshooting in a mission critical production environment.
• IT Customer Service/Problem Management Resolution experience.
Education/Experience:
• Bachelor's degree in a technical field such as computer science, computer engineering or related field required or equivalent work experience.
• 3-5 years experience required.
Market A: AK, CA, CT, DC, MA, NJ, NY,
Market B: CO, HI, IL, MD, MI, MN, NH, RI, TX, WA,
Market C: AL, AZ, DE, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, NC, NE, NM, NV, OH, OK, OR, PA, SC, TN, UT, VA, VT, WI
Market D: AR, MS, MT, ND, SD, WV, WY
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